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Help
Frequently asked questions
Support is available Monday to Sunday. We respond within 24 hours.
Do you ship to my address?
Yes. Nvora Boutique ships to every address in Australia, and shipping is free on all orders with no minimum.
We ship within Australia only. Our warehouse: 30 Capital Link Dr, Campbellfield VIC 3061.
Full details in our Shipping Policy.
How long will it take to get my order?
Orders placed before 6:00 PM are processed within 2–3 business days. Transit then takes 4–9 business days, so your order arrives within 6–12 business days in total.
See our Shipping Policy for more.
What if I have further questions?
Email us at info@nvoraboutique.com or call +61 480 810 309. We will be happy to help.
Support hours: Monday–Friday 08:00–20:00, Saturday and Sunday 11:00–16:00. We respond within 24 hours.
You can also use our Contact page.
Returns and refunds
We offer a 30-day return window. If you are not satisfied with your purchase, you can return any unused item within 30 days of receipt. There is no restocking fee.
Refunds are issued to your original payment method within 7 business days of your return arriving at our warehouse.
For a change of mind, return shipping is paid by the customer. If an item arrives damaged or not as described, we cover all costs. Sale items and gift cards cannot be returned.
To start a return, email info@nvoraboutique.com. Full terms in our Return & Refund Policy.