Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nvoraboutique.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For Customer Remorse (Change of Mind)
You will be responsible for the actual cost of return shipping.

Damaged or not as described
If your item arrives damaged, defective or not as described, we will cover the full cost of the return.

You can always contact us for any return question at info@nvoraboutique.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nvoraboutique.com.

Refund Process

1) Inspection
Once your item arrives, our team will carefully inspect it to confirm it meets our return conditions.

2) Refund
After approval, your refund will be processed within 7 business days.
Refunds are sent to your original payment method, though the exact timing may vary depending on your bank or payment provider.

  • Method: By mail
  • Return label: Customer responsibility for change of mind. Paid by us if the item is damaged, defective or not as described.
  • Refund processing time: 7 business days
  • Restocking fees: Free (No Cost)

Return Window

You have 30 days from the date you receive your order to initiate a return for Australia.

Condition of Items

All returned products must be:

  • Unused and in their original condition.
  • Returned in the original packaging with all accessories, manuals, and tags intact.

We gladly accept returns for both defective and non-defective products.

Easy Returns

Our customer support team will guide you through the entire process, from requesting a return to tracking your refund.

Contact Information