FAQ

Nvora Boutique is an online store selling modern clothing for women and men. The store is owned and operated by Elexora Ltd, a registered UK company. You can read more on our About Us page.

Elexora Ltd is registered in the United Kingdom at 24-26 Arcadia Avenue, Fin009/Govonly, London, N3 2JU. The company number is 16850968. You'll find our contact details at the bottom of this page.

No, we're online only. You can always reach us by email and phone.

We process and dispatch your order within 2–3 business days. Transit then takes 4–9 business days, so you can expect your parcel within 6–12 business days. You can read more in our shipping policy.

Yes. Shipping is free on all orders within Australia.

No, at the moment we only ship to addresses in Australia.

You can follow your order on our Track Your Order page.

Yes. Contact us within 24 hours and we'll cancel the order before it ships. If it has already been dispatched, you can return the item once you've received it.

Yes. Our refund policy explains how. If you're unsure about sizing, we're happy to help before you order.

You have 30 days to return an item. Contact us first and we'll tell you how to send it back. All the details are in our refund policy.

Once we've received and inspected the item, we refund the payment method you used. This usually takes up to 7 business days, depending on your bank.

Contact us with your order number and, if you can, a photo of the fault. We'll replace the item or refund you, at no cost to you.